Shopping For Designer Dog Dresses? — Only Buy From Retailers Who Accept Returns
May 29th, 2010 by Rita Millan
The worst nightmare of pet lovers shopping online is surely buying expensive goods like luxury pet fashion clothes and then being landed with them, when they’re no longer wanted, because the supplier won’t accept them back.
Fortunately, in this country, retailers are required by law to accept goods returned because of wrong delivery (they sent the wrong ones) or because they are deficient in some say (not of merchantable quality). However, buyers should be aware that they are still required to conform to the suppliers’ terms and conditions for the return of goods, or they could face refusal of acceptance.
The fact is on today’s Internet, suppliers’ Return Policies vary enormously from company to company. And for buyers to stay ahead of the game, they have to know who is offering what. Some suppliers give generous safeguards to buyers. Others do not.
Here is a flavour of the kind of offerings being made at the moment:
All sales are final. No returns are accepted except in the case of wrong delivery and defective goods, and then these must be notified within 7 days of purchase. We’ll do our utmost to make appropriate exchanges, but cannot guarantee this. We do not offer cash refunds, but may offer store credit for future purchases.
Return of goods is accepted for reasons other than wrongly delivered and defective goods provided they are returned within 7 days/14days/30 days of purchase. In these cases exchanges/credit/cash refunds may or may not be offered.
The reader will see from these observations that suppliers offer many variations on the subject of unwanted goods being returned.
It’s highly recommended that buyers shopping on the Net read the site’s Returns Policy very carefully right at the beginning. Or it can cost them dearly later on when they receive their ordered goods, find they no longer want them but can’t return them..
The store with the most generous and businesslike Guarantees and Returns Policies and who don’t appear in any way arrogant is probably a good bet.
It’s not really too hard to identify such a generous retailer. Take a look at FashionMutt. They offer a 45 Day Cash-Refund on high-end dog clothes and luxury formal dog wear.
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